Decisions

The Information Commissioner publishes the final reports on her investigations on this website when she deems them to be of value in providing guidance to both institutions and complainants.

The Office of the Information Commissioner has established the Decisions Database to enable users to search final reports and other decisions, which outline the reasons and principles behind the Commissioner’s decisions and filter them using a number of criteria.

This database is updated regularly and continues to grow as more final reports, decisions and orders are added. The dates indicated refer to the date on which the decision was rendered.

Institutions are legally obliged to abide by an order from the Commissioner unless they apply to the Federal Court for a review of the matter that is the subject of the order. The Access to Information Act does not provide any other alternative to complying with the order. 

To learn more about the Information Commissioner’s orders, please visit our Frequently asked questions.

Other Corporate publications are available on the website.

Filters
Decision Type

695 decisions found

Mar 15
2024

Library and Archives Canada, 5821-04193

Institution
Library and Archives Canada
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2018-00487
Summary
Order: provide a complete response to the access request no later than 36 business days following the date of the final report.
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Mar 15
2024

Library and Archives Canada, 5821-06460

Institution
Library and Archives Canada
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2021-04399
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a complete response to the access request no later than 72 business days following the date of the final report.
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Mar 15
2024

Library and Archives Canada, 5821-04195

Institution
Library and Archives Canada
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2018-00574
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a complete response to the access request no later than 72 business days following the date of the final report.
Read more
Mar 15
2024

Public Services and Procurement Canada (Re), 2024 OIC 08

Institution
Public Services and Procurement Canada
Section of the Act
18
20(1)(d)
Decision Type
Order
Final report
Summary

The complainant alleged that Public Services and Procurement Canada (PSPC) had improperly withheld information under paragraph 18(b) (negotiations by government institutions), subsection 19(1) (personal information) and paragraph 20(1)(d) (negotiations by a third party) of the Access to Information Act. This was in response to an access request for records related to the use of Indigenous languages in the proceedings of the House of Commons. The complaint falls within paragraph 30(1)(a) of the Act.

PSPC showed that the per diem rates met all of the requirements of paragraph 18(b) but could not show that any of the other withheld information met the requirements of paragraphs 18(b) or 20(1)(d).

PSPC did not demonstrate that it considered all relevant factors and reasonably exercised its discretion to decide to withhold the per diem rates.

The Information Commissioner ordered that PSPC disclose the information it withheld under paragraphs 18(b) and 20(1)(d) other than the per diem rates and re-exercise its discretion to decide whether to withhold the per diem rates under paragraph 18(b).

PSPC gave notice to the Commissioner that it would be implementing the order.

The complaint is well founded.

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Mar 14
2024

Public Health Agency of Canada (Re), 2024 OIC 07

Institution
Public Health Agency of Canada
Section of the Act
9(1)
Decision Type
Final report
Summary

The complainant alleged that the length of the extension of time the Public Health Agency of Canada (PHAC) took under subsection 9(1) of the Access to Information Act to respond to an access request was unreasonable. The request was for all records related to providing guidance to the provinces on social distancing from January 1, 2020 to April 26, 2022. The allegation falls under paragraph 30(1)(c) of the Act.

PHAC claimed a 1,380-day extension of time under paragraphs 9(1)(a) and 9(1)(b) to complete the processing of the request. If the extension were valid, the time limit for the response would be February 11, 2027.

During the investigation, PHAC showed that it met all the requirements of paragraphs 9(1)(a) and (b), in particular that the calculation of the time extension was sufficiently logical and supportable, and that providing access to the records within any materially lesser period of time than the one asserted would unreasonably interfere with its operations and that the consultations could not reasonably be completed within 30 days.

The OIC concluded that PHAC showed that it met all the requirements of paragraphs 9(1)(a) and (b). Therefore, the extension is reasonable and the due date to respond to the access request remains February 11, 2027. This being said, I invite the complainant and PHAC to collaborate to reduce the scope of the request so that fewer records will need to be processed and a response to the request could be released sooner.

The complaint is not well founded.

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Mar 13
2024

Vancouver Fraser Port Authority, 5823-01514

Institution
Vancouver Fraser Port Authority
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
52100-20-030-2022
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a complete response to the access request no later than September 30, 2024.
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Mar 13
2024

National Defence (Re), 2023 OIC 46

Institution
National Defence
Section of the Act
10(3)
Decision Type
Order
Final report
Summary

The complainant alleged that National Defence (DND) did not respond to an access request submitted under the Access to Information Act within the 30-day or extended period, as required by section 7. The request was for the total number of requests received for accommodation and exemption from CAF COVID-19 vaccination mandate. The allegation falls under paragraph 30(1)(a) of the Act.

The investigation determined DND had missed the extended due date made under paragraph 9(1)(a) of the Act. DND did not respond by the required date and is deemed to have refused access to the requested records under subsection 10(3). The delay was caused by a lack of responsiveness from one office of primary interest.

The Information Commissioner ordered that DND complete the retrieval of all records responsive to the request, which would include tasking specified individuals and provide a response to the access request no later than the 36th business day following the date of the final report.

DND gave notice to the Commissioner that it would be implementing the order.

The complaint is well founded.

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Mar 12
2024

Environment and Climate Change Canada, 5823-02531

Institution
Environment and Climate Change Canada
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2023-00997
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a complete response to the access request no later than the 36th business day following receipt of the final report.
Read more
Mar 12
2024

Canada Revenue Agency, 5823-02165

Institution
Canada Revenue Agency
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2022-155771
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a complete response to the access request on the 36th business day following the date of the final report.
Read more
Mar 12
2024

Canada Revenue Agency, 5823-02163

Institution
Canada Revenue Agency
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2022-155747
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a complete response to the access request no later than October 31, 2024.
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