Decisions

The Information Commissioner publishes the final reports on her investigations on this website when she deems them to be of value in providing guidance to both institutions and complainants.

The Office of the Information Commissioner has established the Decisions Database to enable users to search final reports and other decisions, which outline the reasons and principles behind the Commissioner’s decisions and filter them using a number of criteria.

This database is updated regularly and continues to grow as more final reports, decisions and orders are added. The dates indicated refer to the date on which the decision was rendered.

Institutions are legally obliged to abide by an order from the Commissioner unless they apply to the Federal Court for a review of the matter that is the subject of the order. The Access to Information Act does not provide any other alternative to complying with the order. 

To learn more about the Information Commissioner’s orders, please visit our Frequently asked questions.

Other Corporate publications are available on the website.

Filters
Decision Type

839 decisions found

Feb 1
2025

Decision pursuant to 6.1, 2025 OIC 8

Institution
-
Section of the Act
6.1
Decision Type
Declining to act on a request
Summary

An institution submitted an application seeking the Information Commissioner’s approval to decline to act on two access requests under subsection 6.1(1) of the Access to Information Act. In the institution’s opinion, the access requests constitute an abuse of the right to make a request.

The Commissioner finds that the institution did not establish that the access requests are an abuse of the right to make a request.

The application is denied.

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Jan 22
2025

Correctional Service Canada (Re), 2025 OIC 2

Institution
Correctional Service of Canada
Section of the Act
30(1)(a)
Decision Type
Final report
Summary

The complainant alleged that Correctional Service Canada (CSC) had improperly withheld information under subsection 19(1) (personal information) as well as several other provisions of the Access to Information Act in response to an access request. The request was for the entire CSC and Parole Board of Canada institutional file of a named inmate. The allegation falls under paragraph 30(1)(a) of the Act.

The records contain detailed, intimate and sensitive personal information relating to the inmate and other individuals. CSC showed that it had met all the requirements of subsection 19(1) when withholding this information. In addition, it showed, among other things, that it either did not receive or determined it was not appropriate to ask for the consent of the individuals to whom the information relates to disclose it, and that the public interest did not outweigh the invasion of privacy that would result from disclosure. As a result, CSC did not have to exercise its discretion to decide whether to disclose the information. The complaint is not well founded.

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Jan 14
2025

Privy Council Office (Re), 2024 OIC 71

Institution
Privy Council Office
Section of the Act
30(1)(a)
Decision Type
Order
Final report
Summary

The complainant alleged that the Privy Council Office (PCO) did not conduct a reasonable search in response to an access request under the Access to Information Act for records related to the creation of the position of Intelligence Coordinator and/or Security and Intelligence Coordinator in PCO between 1 September 1984 and 28 February 1985, including but not limited to the document 'Memorandum for the Intelligence Coordinator' signed by Cabinet Secretary Osbaldeston and dated 27 November 1984.

The allegation falls within paragraph 30(1)(a) of the Act.

The investigation determined that the Offices of Primary Interest did not retrieve all relevant records when they were tasked to do so. PCO was unable to show that it conducted a reasonable search for all of the records responsive to the access request. The Office of the Information Commissioner asked PCO to conduct a subsequent search for all relevant records. As a result, 187 additional pages of responsive records were identified.

The Information Commissioner ordered that PCO provide a subsequent response to the access request by December 10, 2024.

PCO gave notice to the Commissioner that it would be implementing the order.

The complaint is well founded.

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Jan 13
2025

Indigenous Services Canada (Re), 2025 OIC 1

Institution
Indigenous Services Canada
Section of the Act
30(1)(a)
Decision Type
Final report
Summary

The complainant alleged that Indigenous Services Canada (ISC) did not conduct a reasonable search in response to an access request under the Access to Information Act for the following:

All documents, including but not limited to email and letter correspondence, research, studies, memos, drafts, decks and meeting minutes, etc. regarding housing space accommodation guides, housing space guides, space criteria, occupancy rates or capacity for house designs for reserve, rural, native or Indigenous communities from the Department of Indian Affairs and Northern Affairs/Indian and Northern Affairs Canada/Indigenous Services Canada from 1960 to 1990.

The allegation falls within paragraph 30(1)(a) of the Act.

The investigation determined that the Offices of Primary Interest did not retrieve all relevant records when they were tasked to do so. ISC was unable to show that it conducted a reasonable search for all the records responsive to the access request. The Office of the Information Commissioner (OIC) asked ISC to conduct a subsequent search for all relevant records. The first additional search again resulted in no records. However, the OIC asked ISC to conduct another search. As a result, 800 additional pages of responsive records were identified.

The Information Commissioner ordered that ISC provide an interim release to the access request within 36 business days following the date of the final report and to provide the final response to the access request no later than 60 business days following the date of the final report.

 ISC gave notice to the Commissioner that it would be implementing the order.

The complaint is well founded.

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Dec 1
2024

Decision pursuant to 6.1, 2024 OIC 77

Institution
-
Section of the Act
6.1
Decision Type
Declining to act on a request
Summary

An institution submitted an application seeking the Information Commissioner’s approval to decline to act on an access request under subsection 6.1(1) of the Access to Information Act. In the institution’s opinion, the request constitutes an abuse of the right to make a request.

The Commissioner finds that the institution established that the access request is an abuse of the right to make a request. Moreover, the circumstances warrant that she provides her approval to the institution to decline to act on this access request.

The application is granted.

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Nov 29
2024

Transport Canada, 5824-00782

Institution
Transport Canada
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2024-00006 / KB
Did the institution give notice it would implement the order?
Yes
Summary
Orders: • issue interim releases for documents not requiring consultation and for which the review has been completed; • provide a complete response to the access request no later than February 6, 2025. Recommendations: • develop processes and procedures to ensure that Transport Canada’s OPIs will abide by their responsibilities and provide responses to the ATIP office in a timely manner; and • develop performance indicators to hold its officials accountable for delays in providing responsive records to Transport Canada’s ATIP Office.
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Nov 29
2024

Canada Revenue Agency, 5823-04793

Institution
Canada Revenue Agency
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2022-153823
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a complete response to the access request no later than April 7, 2025.
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Nov 28
2024

Library and Archives Canada (Re), 2024 OIC 76

Institution
Library and Archives Canada
Section of the Act
13(1)
15(1)
16(1)(c)
23
Decision Type
Final report
Summary

The complainant alleged that Library and Archives Canada (LAC) had improperly withheld information under subsection 13(1) (confidential information from government bodies), subsection 15(1) (international affairs, defence), paragraph 16(1)(c) (law enforcement or conduct of investigations) and section 23 (legal advice and litigation privilege) of the Access to Information Act in response to an access request for the unredacted copy of the “Nazi war criminals in Canada: The historical and policy setting from the 1940s to the present – prepared for the commission of inquiry on war criminals by Alti Rodal: September 1986” (the Rodal report). The allegation falls within paragraph 30(1)(a) of the Act. LAC could not show that it met all the requirements of these exemptions. During the investigation, LAC provided a supplementary response to the request, disclosing most of the previously withheld information. In this disclosure, LAC entirely ceased its reliance on paragraph 16(1)(c) and section 23. LAC considered all relevant factors when it decided not to disclose the remainder of the withheld information.

The complaint is well founded.

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Nov 28
2024

National Defence, 5824-00397

Institution
National Defence
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2023-02073
Summary
Order: provide a complete response to the access request no later than December 30, 2024.
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Nov 28
2024

Canada Revenue Agency, 5823-03724

Institution
Canada Revenue Agency
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2023-172032
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a complete response to the access request no later than the 36th business day following receipt of my report.
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