The Royal Canadian Mounted Police (RCMP) had not responded to a request for information under the Access to Information Act more than two years after receiving it and is deemed to have refused to give access. During the investigation, the RCMP provided very little information about the records or the processing of the access request, to help determine a response date. Without these details and because the RCMP had still not responded to the access request, the Commissioner orders the RCMP to respond to the access request within 10 business days from the day the order takes effect.* The complaint is well-founded.

* The RCMP responded to the request on March 2, 2020, before the coming into effect of the order.