The complainant disputed the decision by Transport Canada to withhold information related to vehicle safety recall completion rates by applying sections 14, 20 and 21 of the Access to Information Act. The Office of the Information Commissioner (OIC) sought representations from the complainant, Transport Canada and a third party. The Commissioner was not satisfied that Transport Canada or the third party had met its burden of demonstrating that the exemptions applied to the information at issue. The Commissioner therefore recommended that Transport Canada release all information previously withheld, with the exception of certain personal information. Transport Canada gave notice that the recommendations would be implemented. The complaint is well founded.