The complainant alleged that Canada Post failed to conduct a reasonable search in response to an access request made under the Access to Information Act for records containing the complainant’s name. The complaint falls within paragraph 30(1)(a) of the Act.

The investigation determined that Canada Post had not demonstrated that all relevant Offices of Primary Interest (OPI) had been tasked with retrieving records and that the OPIs tasked with retrieving records produced all relevant records under the OPI’s control. Canada Post did not provide sufficient explanation for the lack of certain records identified by the complainant that were not retrieved but would have been responsive to the access request.

The Information Commissioner ordered that Canada Post determine whether additional responsive records exist, and if so, process those relevant records and provide a final response to the complainant.

Canada Post gave notice that it would implement the order.

The complaint is well founded.