Submit a complaint
In light of the strike by the Canadian Union of Postal Workers, complainants are encouraged to use the Office of the Information Commissioner’s electronic complaint form to submit complaints.
The Access to Information Act gives a right to access information under the control of government institutions. The Act also provides a right to complain to the Information Commissioner about matters related to an access request made under the Act, such as the following:
- the institution’s response to the request
- the fact that the institution did not respond to the request
- how an institution treated the request.
Individuals may also complain about other matters related to requesting and accessing records under Part 1 of the Act, even if they did not make an access request.
In all instances, complainants may authorize someone else to submit a complaint(s) on their behalf.
More information: Types of complaints; How the OIC processes and investigates complaints
