The complainant alleged that Employment and Social Development Canada (ESDC) was incorrect in stating that it could not process an access request under the Access to Information Act. The access request is for emails to and from a named ESDC employee, containing certain keywords. Given the specific keywords, ESDC did not process the request because it claimed that the emails were not under its control. The emails are entirely personal in nature, and have no business value for ESDC. As a result, even though the emails are stored on ESDC servers, the Office of the Information Commissioner is satisfied that the requested records are not under ESDC’s control and therefore not subject to the Act. The complaint is not well founded.