OIC stats (as of May 10, 2024)

• We received 85 inadmissible complaints.

Out of the 85 complaints:

• 12 inadmissible because we did not have enough information to determine the admissibility of the complaint
• 10 late (of this number, 336 are delay complaints)
• 55 outside mandate
• 3 abandoned by the complaining party
• 2 duplicates – there is already an ongoing investigation regarding the same allegation
• 1 for which the Commissioner has exhausted her jurisdiction to investigate
• 2 others

325

(226 admin;

99 refusal)

460

(339 admin;

121 refusal)

41% increase

CBSA admin May 10, 2024 = 4% of all admin

CBSA – 87

IRCC – 85

RCMP – 34

PCO – 13

LAC – 7

IRCC – 115

GAC – 83

DND – 45

LAC – 41

RCMP – 26

GAC complaints have increased by 1560% over last year at the same time – 63 or 76 % from one complainant this FY to date.

May 10, 2023 = 5 (3 admin; 2 refusal)

May 10, 2024 = 83 (72 admin; 11 refusal)

CRA complaints have increased by 60% from last year at the same time. No longer in top five.

233

(174 admin;

59 refusal)

311

(225 admin;

86 refusal)

33% increase

Refusals as % of closed complaints – May 10, 2023 = 25%
Refusals as % of closed complaints – May 10, 2024 = 28%

In FY 2023, one (1) complainant accounted for 12% of the complaints closed. All were IRCC complaints.

In FY 2024, one (1) complainant has accounted for 3% of the complaints closed. The rest of the closed complaints were spread out over various individuals.

IRCC – 937

CBSA – 488

RCMP – 289

LAC – 239

PCO – 217

CBSA – 480

GAC – 293

IRCC – 238

PCO – 234

RCMP – 210

LAC pending complaints – May 10, 2023 = 239

LAC pending complaints – May 10, 2024 = 179 – 25% decrease

GAC pending complaints – May 10, 2023 = 83

GAC pending complaints – May 10, 2024 = 293 – 253% increase

IRCC pending complaints have decreased by 76%.

Total applications since 2019: 68

Granted: 8

Refused: 46

Withdrawn: 12

Pending: 2

12

(11 admin; 1 refusal)

25

(21 admin; 4 refusal)