Decisions

The complainant alleged that Veterans Affairs Canada (VAC) improperly withheld under section 19(1) (personal information) of the Access to Information Act the names and service numbers of individuals who had been awarded the Arctic Star.

VAC conceded that some of the information it had withheld, including the names of some recipients who had been deceased for more than 20 years, did not meet the requirements of subsection 19(1) and disclosed the information to the complainant during the course of the investigation.

However, VAC maintained that some names and service numbers had been properly withheld.

The Information Commissioner consulted the Privacy Commissioner who agreed that the names and service numbers can be released as they fall under the exception to the definition of “personal information” in paragraph 3(j) of the Privacy Act.

VAC agreed to implement the Information Commissioner’s recommendation to disclose the full names and service numbers of the recipients of the Arctic Star which had not yet been disclosed.

The complaint is well founded.

The complainant alleged that the 29,200-day time extension claimed by Library and Archives Canada (LAC) to process a request made under the Access to Information Act is unreasonable.

The Office of the Information Commissioner (OIC) received the complaint on May 2, 2018.

LAC identified 780,000 pages of paper and microfilm records responsive to the request for Royal Canadian Mounted Police (RCMP) records on Project Anecdote.

LAC did not meet the requirements of a time extension under paragraph 9(1)(a); therefore, its time extension was invalid. In the absence of a valid time extension, institutions are required to respond to an access request within 30 days, which LAC also failed to do. Therefore, LAC is deemed to have refused access to the requested records pursuant to subsection 10(3).

The complaint is well founded.

On February 24, 2021, the Office of the Information Commissioner (OIC) received nine separate complaints about Global Affairs Canada (Global Affairs) missing the deadlines or taking an unreasonable time extension to respond to nine access requests made by the same individual under the Access to Information Act.

In four of the nine files, Global Affairs indicated that the COVID-19 pandemic had a significant impact on their ability to process the requests.

Global Affairs has committed to providing a final response for each of the nine files by October 15, 2021, due to the significant amount of work that remains to be done.

All nine complaints are well founded.

The complainant alleged that Environment and Climate Change Canada (ECCC) had improperly withheld information under subsection 19(1) (personal information), paragraph 20(1)(b) (confidential third-party financial, commercial, scientific or technical information), paragraph 20(1)(c) (financial impact on a third party), paragraph 21(1)(a) (advice or recommendations) and paragraph 21(1)(b) (accounts of consultations or deliberations) of the Access to Information Act in response to an access request for records related to a Request for Proposals (RFP).

The investigation revealed that ECCC did not exercise its discretion under subsection 19(2) to disclose publicly available personal information and seek consent from the individuals to disclose their personal information, where appropriate.

Where ECCC had withheld the evaluators’ comments on bid evaluation grids under both paragraphs 21(1)(a) and 21(1)(b), ECCC showed that the requirements for paragraph 21(1)(a) were met, and that discretion was appropriately considered, taking into account the specialized nature of the field, and the small number of competitors.

ECCC and the third party were able to show that the requirements for paragraphs 20(1)(b) and 20(1)(c) were met for specific sensitive content of the Response to the RFP, disclosure of which could indeed harm the third party’s competitive position in the market.

At the same time, the parties could not show that certain withheld financial and commercial information met all of the requirements of paragraphs 20(1)(b) and 20(1)(c), as absolute confidentiality is unreasonable when public funds are being spent, and some of the withheld information was publicly available.

ECCC gave notice to the Commissioner that it would follow her recommendations.

The complaint is well founded.

An institution submitted an application to the Information Commissioner for approval to decline to act on two requests for information under subsection 6.1(1) of the Access to Information Act (the Act). In its application, the institution submitted that the requests are vexatious, made in bad faith and are otherwise an abuse of the right of access. It also maintained that it met its duty to assist the requester in connection with the requests.

The Commissioner found that the institution did not establish that the requests are vexatious, made in bad faith or are otherwise an abuse of the right to make a request. The Commissioner also found that the institution did not establish that it fulfilled its duty to assist obligations under subsection 4(2.1) prior to seeking approval to decline to act on the requests.

The application is denied and the institution is required to act on the access requests.

The complainant alleged that Employment and Social Development Canada (ESDC) was incorrect in stating that it could not process an access request under the Access to Information Act. The access request was for records related to a named employee including dates of leave, job grade, letters of offer and salary history. Because the records in question would be the personal information of a named individual who is not the complainant, ESDC did not process the records and claimed that they were outside its control. While the Office of the Information Commissioner (OIC) agrees that the access request is for the personal information about a named individual who is not the complainant, the investigation concluded that the records at issue are under ESDC’s control. As a result, ESDC ultimately agreed to process the access request. The complaint is well founded.

The Information Commissioner ceased an investigation, pursuant to paragraph 30(4)(b) of the Access to Information Act.

Paragraph 30(4)(b) allows the Commissioner to refuse or cease to investigate a complaint when, having regard to the circumstances, initiating or continuing the investigation is unnecessary.

In this instance, the Office of the Information Commissioner received a complaint alleging that the complainant did not receive the documents in response to their access request in French.

During the investigation, the institution had the documents translated and sent them to the complainant. In these circumstances, continuing the investigation is unnecessary because the complainant has now received the documents in the official language of their choice.

The complainant alleged that Correctional Service Canada (CSC) improperly withheld information under subsection 19(1) (personal information) of the Access to Information Act. The complaint centres on a request for an up-to-date copy of an inmate’s carceral file.

The investigation revealed that CSC neither retrieved nor processed the records at issue before applying subsection 19(1) to protect the requested information in its entirety. As a result, CSC could not legitimately maintain that the information meets the criteria for personal information under subsection 19(1). Moreover, without access to the records at issue, delegated officials at CSC could not demonstrate the circumstances that would allow for disclosure of personal information pursuant to subsection 19(2).

The Information Commissioner recommended that the Minister of Public Safety and Emergency Preparedness proceed with the retrieval and processing of the requested information in its entirety and issue a new response to the complainant by June 30, 2021. The Commissioner of CSC gave notice that CSC would implement the Information Commissioner’s recommendations. The complaint is well founded.