OIC stats (as of September 6, 2024)

• We received 396 inadmissible complaints.

Out of the 396 complaints:
 

• 91 inadmissible because we did not have enough information to determine the admissibility of the complaint
• 70 late (of this number, 336 are delay complaints)
• 194 outside mandate
• 17 abandoned by the complaining party
• 19 duplicates – there is already an ongoing investigation regarding the same allegation
• 3 for which the Commissioner has exhausted her jurisdiction to investigate
• 1 Premature
• 1 Refuse to investigate

1,389
(969 admin;

420 refusal)

1,472
(993 admin;

479 refusal)

6% increase

September 6, 2023:

• IRCC admin: 23% of total admin complaints. (227)
• CBSA admin: 34% of total admin complaints (329)

September 6, 2024:

•  IRCC admin: 31% of total admin complaints. (309)
• CBSA admin: 3% of total admin complaints Both FYs: continue to receive more admin than refusal complaints. (33)

CBSA admin September 6, 2024 = 33% of all admin

CBSA – 358

IRCC – 278

RCMP – 112

PCO – 78

GAC- 50

IRCC – 382

DND – 143

GAC –121

LAC–82

TC – 74

GAC complaints have increased by 142% over last year at the same time – 63 or 52 % from one complainant this FY to date.

September 6, 2023 = 50 (33 admin; 17 refusal)

September 6, 2024 = 121 (94 admin; 27 refusal)

LAC complaints have increased by 228% from last year at the same time.

1,893

(1,445 admin;

448 refusal)

1,526

(1,069 admin;

457 refusal)

19% decrease

Refusals as % of closed complaints – September 6, 2023 = 24%

Refusals as % of closed complaints – September 6, 2024 = 30%

In FY 2023, one (1) complainant accounted for 18% of the complaints closed. All were IRCC complaints.

In FY 2024, two (2) complainants account for 18% of the complaints closed. The rest of the closed complaints were spread out over various individuals.

11% decrease from previous year

Number of Complaints by Fiscal Year (As of September 6, 2024)

CBSA – 546

IRCC – 422

RCMP – 279

PCO – 233

LAC - 210

CBSA – 410

GAC – 293

IRCC - 208

PCO – 198

RCMP -177

LAC pending complaints – September 6, 2023 = 210

LAC pending complaints – September 6, 2024 = 179– 15% decrease

GAC pending complaints – September 6, 2023 = 88

GAC pending complaints – September 6, 2024 = 293– 233% increase

IRCC pending complaints have decreased by 51%.

Total applications since 2019: 73

Granted: 11

Refused: 46

Withdrawn: 13

Pending: 3

118

(101 admin; 17 refusal)

140

(132 admin; 8 refusal)