2012-2013 Correctional Service Canada
Correctional Service Canada (CSC) was created with the merger of the Canadian Penitentiary Service and the National Parole Service in 1979. CSC has the mandate to contribute to public safety by actively encouraging and assisting offenders to become law-abiding citizens, while exercising reasonable, safe, secure and humane control.
CSC received 785 requests during 2012-13, an increase of 57.6% compared to 2011-12 (498 requests). Despite receiving more requests, CSC was able to close more requests within 30 days and to perform better than government-wide statistics on a number of indicators.
Amongst all of the active requests on hand (882), 712 requests were closed in 2012-13, a completion rate of 80.7% (compared to 84.2% in 2011-12). The average time to complete a request was 54.4 days.Footnote 1
More than half of requests (62.9%) came from members of the public. An additional 22.9% were from the media.
According to its annual report, CSC also processed 347 informal requests that are not captured in the statistical report.
Table 1: Workload
Measures | Reporting Period 2011-12 | Reporting Period 2012-13 | Difference |
---|---|---|---|
Number of requests received | 498 | 785 | 57.63% |
Number of consultations received (from other government institutions) | 120 | 135 | 12.50% |
Average number of pages processed per request closed | 96 | 79 | 17 |
% of requests for which more than 1000 pages were processed | 1.36% | 1.19% | -0.17% |
Note: The average number of pages processed per request closed and the percentage of requests for which more than 1,000 pages were processed are calculated from the total of requests completed for which the information was disclosed (in part or totally), exempted/excluded and for requests abandoned. It excludes requests completed for the following dispositions: no records exist, requests transferred and requests treated informally. |
The volume of pages processed per request was lower in 2012-13 (79 pages) than in 2011-12 (96 pages). Approximately 81% of requests required processing 100 pages or less. The proportion of requests that required processing 1,000 pages or more was 1.2% (similar to the preceding year).
Timeliness
CSC responded to 522 requests within 30 days or less, representing 73% of all completed requests (10% higher than in 2011-12). With this result, CSC is one of the top 3 institutions that completed the most requests within 30 days. Further, the proportion of requests completed in more than 120 days went down by 2.94 % in 2012-13.
The number of requests closed past the statutory deadline went down from 127 in 2011-12 to 83 in 2012-13, representing a decrease of 11.66%. This proportion represents a “C” grade.Footnote 2 The category “other”Footnote 3 the principal reason invoked to explain lateness (36 out of 83, or 43.4%)
Each year, the OIC receives notices regarding the use of extensions for more than 30 days and compiles this information in order to generate statistics. In 2012-13, the OIC received 75 notices of extension from CSC, which represents a total of 89 separate extensions.
Extensions
While the number of completed requests went up by 21.9%Footnote 4 between 2011-12 and 2012-13, the number of extensions used for these requests also increased by 37.5% during the same period. A total of 157 extensions were taken, compared to 112 in 2011-12.
More than half of the extensions (53.3%) taken in 2012-13 were for 30 days or less. Section 9(1)(a) was invoked as the principal reason for taking an extension, 57.3% of the time.
Disclosure
Of the completed requests, 25.3% were disclosed in full, which is slightly better than the government-wide rate (21.63%). Additionally, of the pages processed, CSC disclosed 15.6% more in 2012-13.
Table 2: Performance
Measures | Reporting Period 2011-12 | Reporting Period 2012-13 | Difference |
---|---|---|---|
Completion of Requests | |||
Completion rate | 84.23% | 80.73% | -3.50% |
Completion Time | |||
% of requests closed within 30 days | 63.30% | 73.31% | 10.01% |
% of requests closed past statutory deadline | 23.78% | 11.66% | -12.12% |
% of consultations from government institution closed within 30 days | 65.22% | 78.74% | 13.52% |
% of extensions of 30 days or less | 44.64% | 52.23% | 7.59% |
Level of Disclosure | |||
% of pages processed that were disclosed | 41.32% | 56.92% | 15.60% |
% of requests closed for which the information was disclosed entirely | 25.47% | 25.28% | -0.19% |
Note: The completion rate represents the number of requests completed divided by the total number of requests on hand, which includes the new requests received and the requests carried over from the previous reporting period. |
Complaints
The number of complaints received by the OIC against CSC has decreased from 65 in 2011-12 to 57 in 2012-13.
The proportion of administrative complaints against CSC increased by 3.6% between 2011-12 and 2012-13.
Well-founded complaints represented 22 of the 57 complaints received in 2012-13. Complaints not well-founded and still pending (as of May 2014) accounted for 14 complaints each. Finally, 7 complaints were discontinued.
Footnotes
- Footnote 1
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Based on response to parliamentary written question Q-485.
- Footnote 2
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The 2007-08 OIC report card grading system was used to estimate the grade: A=0 to 5%, B= 5 to 10%, C=10 to 15%, D=15% to 20%, F=more than 20%.
- Footnote 3
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For the purpose of this calculation, the number of requests closed excludes those treated informally as well as those transferred.
- Footnote 4
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The “other” reasons why an institution completed requests past their statutory deadline, according to the Treasury Board Secretariat’s Guide for the Statistical Report on the Access to Information Act, could be because of the unavailability of key officials, difficulties in obtaining relevant records, labour disputes, and lengthy power outages. The category “other” is defined as reasons other than workload and consultations.