Decisions

The Information Commissioner publishes the final reports on her investigations on this website when she deems them to be of value in providing guidance to both institutions and complainants.

The Office of the Information Commissioner has established the Decisions Database to enable users to search final reports and other decisions, which outline the reasons and principles behind the Commissioner’s decisions and filter them using a number of criteria.

This database is updated regularly and continues to grow as more final reports, decisions and orders are added. The dates indicated refer to the date on which the decision was rendered.

Institutions are legally obliged to abide by an order from the Commissioner unless they apply to the Federal Court for a review of the matter that is the subject of the order. The Access to Information Act does not provide any other alternative to complying with the order. 

To learn more about the Information Commissioner’s orders, please visit our Frequently asked questions.

Other Corporate publications are available on the website.

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Decision Type

638 decisions found

May 3
2022

Innovation, Science and Economic Development Canada (Re), 2022 OIC 22

Institution
Innovation, Science and Economic Development Canada
Section of the Act
20(1)(c)
Decision Type
Recommendation
Final report
Summary

The complainant alleged that Innovation, Science and Economic Development Canada (ISED) had improperly withheld information under paragraph 20(1)(c) (financial impact on a third party) of the Access to Information Act in response to an access request for records related to job creation estimates and estimated jobs maintained figures for projects that received assistance during a specific time period between 2011 and 2018.

The scope of the complaint was narrowed to information related to eleven (11) third parties.

Only one of the third parties, Toyota Motor Manufacturing Canada (Toyota), provided representations in support of the exemption. However, neither Toyota nor ISED demonstrated that the information at issue met all of the requirements of the exemption.

The Information Commissioner recommended that ISED disclose all information at issue.

ISED gave notice that it would not fully implement the recommendation and maintains that some information related to Toyota would continue to be withheld pursuant to paragraph 20(1)(c).

The complaint is well founded.

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Apr 26
2022

Access at issue: The challenge of accessing our collective memory

Institution
Library and Archives Canada
Section of the Act
30(1)(f)
Decision Type
Systemic investigation
Summary

In January of 2021, the Information Commissioner initiated a systemic investigation into Library and Archives Canada’s (LAC) delayed responses to access requests. This investigation was prompted by the Office of the Information Commissioner’s (OIC) investigations conducted over a number of years, resulting in findings that LAC was not responding to access requests by the legislative deadlines, a trend that worsened during the pandemic.

The complaint is well founded since the investigation found that for the period under investigation, almost 80% of the requests completed by LAC did not comply with the timeframes set out in the Act.

In January 2022, the Minister of Canadian Heritage, as head of LAC was informed of the Commissioner’s findings. A total of ten (10) recommendations were made to the Minister and a response to the Commissioner’s recommendations was received in February 2022.

In April 2022, the Commissioner tabled a special report in Parliament pursuant to paragraph 39(1) of the Act. The special report sheds light on issues within LAC and also draws Parliament’s attention to two broader challenges facing Canada’s access to information system:

  • the manner in which consultations on access requests are conducted between institutions; and
  • the lack of a Government-wide framework for the declassification of records.
Read more
Apr 25
2022

Vancouver Fraser Port Authority (Re), 2022 OIC 59

Institution
Vancouver Fraser Port Authority
Section of the Act
18
20(1)(b)
20(1)(d)
30(1)(a)
Decision Type
Order
Final report
Summary

The complainant alleged that the Vancouver Fraser Port Authority had improperly withheld information under paragraph 18(b) (competitive position of government institutions, negotiations by government institutions), paragraph 18(d) (government financial interests, government of Canada’s ability to manage the economy, undue benefit to an individual), paragraph 20(1)(b) (confidential third-party financial, commercial, scientific or technical information) and paragraph 20(1)(d) (negotiations by a third party) of the Access to Information Act in response to an access request for records related to $103 million of funding from the National Trade Corridors Fund to be provided to the Vancouver Fraser Port Authority. The complaint falls within paragraph 30(1)(a) of the Act.

The institution did not demonstrate that all information it withheld under paragraphs 18(b) and (d) met the requirements of those exemptions.

The institution and third party did not demonstrate that the requirements of paragraphs 20(1)(b) and (d) were met for any of the withheld information.

The Information Commissioner ordered the Vancouver Fraser Port Authority to disclose all information withheld under paragraphs 20(1)(b) and (d) and disclose specifc information withheld under paragraphs 18(b) and (d).

The Vancouver Fraser Port Authority gave notice that it would implement the order.

The complaint is well founded.

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Apr 21
2022

Department of Justice Canada (Re), 2022 OIC 21

Institution
Justice Canada
Section of the Act
9(1)
Decision Type
Order
Final report
Summary

The complainant alleged that the 2,280-day time taken by Department of Justice Canada (Justice) to respond to a request under the Access to Information Act is unreasonable.

Justice notified the complainant that the response would require an additional 2,280 days beyond the original 30 days pursuant to paragraphs 9(1)(a) and 9(1)(b) of the Act to complete the processing of the request.

Justice did not show that it met all the requirements of paragraph 9(1)(a), in particular it did not sufficiently justify the length of the extension claimed.

The Information Commissioner ordered the Minister of Justice to provide a final response forthwith.

Justice gave notice to the Commissioner that it would comply with her order and respond to the request forthwith.

The complaint is well founded.

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Apr 21
2022

Immigration and Refugee Board of Canada, 5821-00693

Institution
Immigration and Refugee Board of Canada
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2020-01235
Did the institution give notice it would implement the order?
Yes
Summary
Order: process all records within the scope of the request forthwith.
Read more
Apr 19
2022

Library and Archives Canada (Re), 2022 OIC 17

Institution
Library and Archives Canada
Section of the Act
30
30(1)(f)
Decision Type
Recommendation
Final report
Summary

In January of 2021, the Information Commissioner initiated a systemic investigation into Library and Archives Canada’s (LAC) delayed responses to access requests. This investigation was prompted by the Office of the Information Commissioner’s (OIC) investigations conducted over a number of years, resulting in findings that LAC was not responding to access requests by the legislative deadlines, a trend that worsened during the pandemic.

The complaint is well founded since the investigation found that for the period under investigation, almost 80% of the requests completed by LAC did not comply with the timeframes set out in the Act.

In January 2022, the Minister of Canadian Heritage, as head of LAC was informed of the Commissioner’s findings. A total of ten (10) recommendations were made to the Minister and a response to the Commissioner’s recommendations was received in February 2022.

In April 2022, the Commissioner tabled a special report in Parliament pursuant to paragraph 39(1) of the Act. The special report sheds light on issues within LAC and also draws Parliament’s attention to two broader challenges facing Canada’s access to information system:

  • the manner in which consultations on access requests are conducted between institutions; and
  • the lack of a Government-wide framework for the declassification of records.
Read more
Apr 13
2022

Parks Canada (Re), 2022 OIC 58

Institution
Parks Canada
Section of the Act
19(1)
20(1)(c)
20(1)(d)
30(1)(a)
Decision Type
Order
Final report
Summary

The complainant alleged that Parks Canada had improperly withheld under subsection 19(1) (personal information), paragraph 20(1)(c) (financial impact on third party) and paragraph 20(1)(d) (negotiations by a third party) of the Access to Information Act, portions of Liricon Capital Ltd.’s (Liricon) draft feasibility study for Aerial Tram and Mount Norquay Ski Area Re-Development, dated May 18, 2018. The complaint falls within paragraph 30(1)(a) of the Act.

Personal information withheld under subsection 19(1) and information relating to Sulphur Mountain Gondola were removed from the scope of the complaint.

During the investigation, Parks Canada decided to no longer rely on paragraphs 20(1)(c) and (d) to withhold information, instead relying on paragraph 20(1)(b) (confidential third-party financial, commercial, scientific or technical information).

The institution and third party did not demonstrate that the requirements of paragraph 20(1)(b) were met where they no longer oppose disclosure and where certain information is publicly available.

The Information Commissioner ordered that Parks Canada disclose specific information at issue.

Parks Canada gave notice that it would implement the order.

The complaint is well founded.

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Apr 1
2022

Public Services and Procurement Canada, 5820-00718

Institution
Public Services and Procurement Canada
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2019-00524
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a final response to the access request forthwith.
Read more
Apr 1
2022

Public Services and Procurement Canada, 5820-00719

Institution
Public Services and Procurement Canada
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2019-00525
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a final response to the access request forthwith.
Read more
Apr 1
2022

Innovation, Science and Economic Development Canada, 5820-03543

Institution
Innovation, Science and Economic Development Canada
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2018-00158
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a final response to the access request forthwith.
Read more
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