Decisions

The Information Commissioner publishes the final reports on her investigations on this website when she deems them to be of value in providing guidance to both institutions and complainants.

The Office of the Information Commissioner has established the Decisions Database to enable users to search final reports and other decisions, which outline the reasons and principles behind the Commissioner’s decisions and filter them using a number of criteria.

This database is updated regularly and continues to grow as more final reports, decisions and orders are added. The dates indicated refer to the date on which the decision was rendered.

Institutions are legally obliged to abide by an order from the Commissioner unless they apply to the Federal Court for a review of the matter that is the subject of the order. The Access to Information Act does not provide any other alternative to complying with the order. 

To learn more about the Information Commissioner’s orders, please visit our Frequently asked questions.

Other Corporate publications are available on the website.

Filters
Decision Type

638 decisions found

Mar 10
2023

Canada Revenue Agency, 5821-06706

Institution
Canada Revenue Agency
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2021-134317
Did the institution give notice it would implement the order?
Yes
Summary
Order: Provide a complete response to the access request as soon as possible, but no later than September 30, 2023.
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Mar 8
2023

Public Services and Procurement Canada (Re), 2023 OIC 09

Institution
Public Services and Procurement Canada
Section of the Act
10(3)
Decision Type
Order
Final report
Summary

The complainant alleged that Public Services and Procurement Canada (PSPC) did not respond to an access request for all records regarding the procurement of new handguns for the military, for the period June 1, 2020 to June 4, 2021, within the 30‐day time limit set out in section 7 of the Access to Information Act. The complaint falls within paragraph 30(1)(a) of the Act.

PSPC had not responded to the access request when the 30‐day time limit expired on July 5, 2021.

The complaint is well founded.

The Information Commissioner ordered the Minister of Public Works and Government Services to provide a final response to the access request no later than the 36th business day after the date of the final report.

PSPC gave notice that it would not be implementing the order. I must remind the Minister that if she does not intend to fully implement my order, she has to apply to the Federal Court for a review by the following deadline.

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Mar 8
2023

Public Services and Procurement Canada, 5821-04047

Institution
Public Services and Procurement Canada
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2021-00151
Did the institution give notice it would implement the order?
Yes
Summary
Order: Provide a complete response to the access request no later than the 36th business day after the date of the final report.
Read more
Mar 8
2023

Employment and Social Development Canada, 5819-05504

Institution
Employment and Social Development Canada
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2019-01074
Did the institution give notice it would implement the order?
Yes
Summary
Order: Provide a complete response to the access request no later than 10 days after the order takes effect.
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Mar 2
2023

Public Services and Procurement Canada, 5822-04634

Institution
Public Services and Procurement Canada
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2021-00033
Did the institution give notice it would implement the order?
Yes
Summary
Order: Provide a complete response to the access request no later than the 46th business day after the date of the final report.
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Mar 1
2023

National Defence (Re), 2023 OIC 05

Institution
National Defence
Section of the Act
6
30(1)(a)
Decision Type
Order
Final report
Summary

The complainant alleged that National Defence (DND) did not respond to an access request for specific records related to strategic communications campaigns regarding managing perceptions about drones within the 30‐day period set out in section 7 of the Access to Information Act. The complaint falls within paragraph 30(1)(a) of the Act.

DND did not respond to the request, being of the view that it did not meet the requirements of section 6 of the Act.

The investigation found that the request met the requirements of section 6 of the Act and that, as a result, DND should have been able to process the request without the need for clarification. As such, DND was in a state of deemed refusal pursuant to subsection 10(3).

The Information Commissioner ordered that DND provide a complete response to the access request.

DND gave notice to the Commissioner that it would be implementing the order.

The complaint is well founded.

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Mar 1
2023

National Defence, 5822-02699

Institution
National Defence
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2022-00127
Did the institution give notice it would implement the order?
Yes
Summary
Order: Provide a complete response to the access request on the 36th business day following the date of the final report.
Read more
Feb 28
2023

Canadian Security Intelligence Service (Re), 2023 OIC 11

Institution
Canadian Security Intelligence Service
Section of the Act
30(1)(f)
Decision Type
Recommendation
Final report
Summary

The complainant alleged that the Canadian Security Intelligence Service (CSIS) when responding to a request under the Access to Information Act, failed to sufficiently identify which portions of the requested records have been redacted and on what basis specific information has been withheld. The request was for historical information about Warren Hart and his activities/services in Canada that were contracted by a government institution.

The investigation determined that CSIS used negative (white) redactions to sever portions of the requested records based on exceptions to the right of access, and, did not specify on the records at issue what portions of the records were being withheld under which exemption claimed.

CSIS claimed that marking where information was redacted and on what basis specific information has been withheld could itself result in harm.

The Information Commissioner concluded that CSIS failed to provide any cogent explanation of how the use of clearly marked redactions and exemptions on the records at issue could possibly reveal or enable anyone to decipher information that would warrant protection under the Access to Information Act.

The Commissioner recommended that CSIS: provide a new response to the complainant that clearly identifies which portions of the records are withheld and cite, for each portion, the specific provision(s) of Part 1 of the Access to Information Act under which they are redacted; cease the use of negative (white) redactions; and, cease routinely citing the specific exemptions only in response letters, with the latter two recommendations being in accordance with the Treasury Board Secretariat’s Directive on Access to Information.

CSIS gave notice to the Commissioner that it would be implementing the recommendations.

The complaint is well founded.

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Feb 27
2023

National Defence (Re), 2023 OIC 04

Institution
National Defence
Section of the Act
30(1)(a)
Decision Type
Order
Final report
Summary

The complainant alleged that National Defence (DND) did not conduct a reasonable search in response to an access request under the Access to Information Act for all documents held by two named individuals that pertain to reports of, or deal with the general subject of, unidentified aerial phenomena (UAP). The complaint falls within paragraph 30(1)(a) of the Act.

The investigation determined that the Office of Primary Interest misread the access request text and also unnecessarily limited their search to a keyword search. The Office of the Information Commissioner requested DND to perform an additional tasking and search for records, which resulted in the retrieval of additional 11 pages of records.

The Information Commissioner ordered that DND give access to all additional responsive records, unless access to them may be refused under a specific provision of the Act, and to provide a new response no later than 36 business days after the date of the final report.

DND gave notice to the Commissioner that it would be implementing the orders.

The complaint is well founded.

Read more
Feb 24
2023

Department of Justice Canada, 5822-01818

Institution
Justice Canada
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2020-00870
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a complete response to the access request on the 36th business day following the date of the final report.
Read more
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