Decisions

The Information Commissioner publishes the final reports on her investigations on this website when she deems them to be of value in providing guidance to both institutions and complainants.

The Office of the Information Commissioner has established the Decisions Database to enable users to search final reports and other decisions, which outline the reasons and principles behind the Commissioner’s decisions and filter them using a number of criteria.

This database is updated regularly and continues to grow as more final reports, decisions and orders are added. The dates indicated refer to the date on which the decision was rendered.

Institutions are legally obliged to abide by an order from the Commissioner unless they apply to the Federal Court for a review of the matter that is the subject of the order. The Access to Information Act does not provide any other alternative to complying with the order. 

To learn more about the Information Commissioner’s orders, please visit our Frequently asked questions.

Other Corporate publications are available on the website.

Filters
Decision Type

902 decisions found

Jun 17
2022

Canada Post, 5821-00467

Institution
Canada Post
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2020-00093
Did the institution give notice it would implement the order?
No response
Summary
Order: provide a final response to the access request forthwith.
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Jun 14
2022

Royal Canadian Mounted Police (Re), 2022 OIC 28

Institution
Royal Canadian Mounted Police
Section of the Act
19(1)
23
Decision Type
Order
Final report
Summary

The complainant alleged that the Royal Canadian Mounted Police (RCMP) did not conduct a reasonable search under the Access to Information Act when responding to an access request seeking records relating to the RCMP’s “E Norther” file.

The request identified the RCMP’s Legal Services Unit as potentially having records but the RCMP initially refused to task this area stating that responsive records would not be under its control. The investigation found that the records, if they existed, would likely be under the RCMP’s control for the purposes of the Act.

The Information Commissioner ordered the RCMP to confirm if additional records existed and, if so, to process these records in accordance with the Act.The RCMP gave notice to the Information Commissioner that records had been identified and that an additional response was sent to the complainant.

The complaint is well founded.

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Jun 14
2022

Public Services and Procurement Canada (Re), 2022 OIC 29

Institution
Public Services and Procurement Canada
Section of the Act
9(1)
10(3)
Decision Type
Order
Final report
Summary

The complainant alleged Public Services and Procurement Canada (PSPC) did not respond to an access request by the extended due date under subsection 9(1) of the Access to Information Act. The request was for all documents regarding the Copyright Media Clearance Program for the period January 1, 2018 to June 12, 2019. The complaint falls within paragraph 30(1)(c) of the Act. PSPC had not responded to the access request when the extension of time expired on September 4, 2020. The issue of whether the extension of time was reasonable is moot.

The complaint is well founded.

The Information Commissioner ordered the Minister of Public Works and Government Services to provide a final response to the access request within 10 days after the day on which the order takes effect under paragraph 36.1(4)

PSPC gave notice that it would not be fully implementing the order.

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Jun 10
2022

Royal Canadian Mounted Police, 5819-01871

Institution
Royal Canadian Mounted Police
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2019-05776
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a final response to the access request forthwith.
Read more
Jun 10
2022

Royal Canadian Mounted Police, 5819-05031

Institution
Royal Canadian Mounted Police
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2019-04678
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a final response to the access request forthwith.
Read more
Jun 10
2022

Royal Canadian Mounted Police, 5821-00426

Institution
Royal Canadian Mounted Police
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2018-00941
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a final response to the access request forthwith.
Read more
Jun 10
2022

Royal Canadian Mounted Police, 5821-00430

Institution
Royal Canadian Mounted Police
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2018-07728
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a final response to the access request forthwith.
Read more
Jun 10
2022

Royal Canadian Mounted Police, 5821-00432

Institution
Royal Canadian Mounted Police
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2019-02205
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a final response to the access request forthwith.
Read more
Jun 10
2022

Royal Canadian Mounted Police, 5821-00433

Institution
Royal Canadian Mounted Police
Section of the Act
7
Decision Type
Delay in responding to a request
Order
Institution file #
A-2019-02206
Did the institution give notice it would implement the order?
Yes
Summary
Order: provide a final response to the access request forthwith.
Read more
Jun 8
2022

Immigration and Refugee Board of Canada (Re), 2022 OIC 60

Institution
Immigration and Refugee Board of Canada
Section of the Act
30(1)(a)
Decision Type
Order
Final report
Summary

The complainant alleged that the Immigration and Refugee Board of Canada (IRB) had failed to perform a reasonable search for records in response to a request made under the Access to Information Act for all final decisions rendered pursuant to section 37 of the Immigration and Refugee Protection Act (IRPA) from January 2018 until June 2020. The complaint falls within paragraph 30(1)(a) of the Access to Information Act.

During the investigation, the Office of the Information Commissioner (OIC) learned that the IRB tasked the appropriate program areas with the retrieval of the requested records but the Access to Information and Privacy (ATIP) office had informed the Office of the Primary Interest (OPI) that only written decisions were being sought. This instruction ultimately reduced the scope of the request without the complainant’s approval. Despite the IRB’s justifications that audio recordings are only provided when specifically requested, the issue remained that audio recordings of final decisions fall within the scope of “all final decisions” and under the Act, a record means any documentary material, regardless of medium or form.

The Information Commissioner ordered that the IRB process all audio recordings within the scope of the request forthwith.

The IRB gave notice to the Commissioner that it would implement the order.

The complaint is well founded.

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